Scope of Services

Reviews Solutions provides academic support services, including editing, proofreading, formatting, plagiarism checking, journal selection assistance, cover letter drafting, and submission support. Our services aim to enhance the quality and presentation of your manuscript but do not guarantee acceptance by journals.

Your Responsibilities as a Client

• Accuracy and Ownership: You confirm that the manuscript and content submitted for editing or review are your original work, or you have authorization to submit them.
• Communication: You agree to provide clear, timely, and accurate instructions to facilitate service delivery.
  

  
  Word Count Policy

  • The pricing for each package is based on manuscripts up to 8000 words.
  • Manuscripts exceeding this word count will be subject to an additional charge, depending on the nature and scope of the work.
  • We will inform the client of any additional charges during the initial consultation, prior to commencing work.
  • Clients are encouraged to provide the most concise version of their manuscript for review.

Our Responsibilities

• We commit to delivering services as described in the agreed proposal or package.
• We respect your intellectual property and ensure confidentiality of all submitted documents.

Limitation of Liability

• Reviews Solutions is not liable for decisions made by journals, publishers, or third parties regarding your manuscript.
• We are not responsible for losses arising from delays or circumstances beyond our control.

Changes to Terms

We reserve the right to update these terms. Changes will be effective upon posting on this page, and continued use of our services constitutes your agreement to the updated terms.

Our Commitment to Excellence

We strive to exceed expectations. However, if our services do not meet your standards, we encourage you to file a formal complaint. All complaints will be handled promptly and fairly.

Filing a Complaint

• Contact Us: Email [email protected] with a detailed description of the issue, your order reference, and your expectations.
• Acknowledgment: We will acknowledge your complaint within 2 business days.
• Resolution Timeline: We aim to resolve all complaints within 10 business days.

Resolution Options

Depending on the nature of the complaint, resolutions may include:

• Additional revisions or adjustments.
• Partial or fulll refunds, if appropriate, as outlined in the Refund & Cancellation Policy.

Payment Terms

Payment is only required after the completion of services and your approval of the final deliverables. We believe in ensuring that you are satisfied with the results before requesting payment.

Refund Policy

While our aim is to ensure satisfaction, refunds are available under the following conditions:

• Full Refund: If the agreed services are not delivered due to an error on our part.
• Partial Refund: If the work delivered does not align with the agreed scope or quality standards, and attempts at resolution (e.g., revisions) have been exhausted.

Refunds are evaluated on a case-by-case basis, and we aim to provide fair resolutions for both parties.

Non-Refundable Situations

• Dissatisfaction arising from factors outside the agreed scope of services.
• Issues related to journal rejection, as acceptance depends on various factors beyond our control.

Cancellation Policy

• You may cancel your order at any time before work begins without penalty.
• For cancellations after work has commenced, we will charge a prorated fee for the portion of work completed.

How to Request a Refund

• Contact Us: Submit your request to [email protected], including your order reference and reason for the refund.
• Response Time: Refund requests will be acknowledged within 2 business days and processed within 10 business days if approved.

What Information We Collect

• Personal Information: Name, email, phone number, and other details necessary to communicate and deliver services.
• Manuscript Data: Files and content submitted for editing or review.
• Usage Data: Information collected through cookies to enhance user experience.

How We Use Your Information

• To deliver services and communicate with you.
• To process payments securely after service delivery.
• To analyze and improve our services.

Data Sharing

We do not sell or share your personal information with third parties except as required by law or to deliver services (e.g., payment processors).

Data Protection

Your data is stored securely and accessed only by authorized personnel. We implement robust measures to protect against unauthorized access or breaches.

Your Rights

• You may request access to, correction of, or deletion of your data at any time by contacting [email protected].

What Are Cookies?

Cookies are small data files that enhance your browsing experience. They help us understand website traffic, personalize content, and improve performance.

Types of Cookies We Use

• Necessary Cookies: Required for basic website functionality.
• Analytics Cookies: Track user behavior to improve site usability.
• Preference Cookies: Save user settings for a customized experience.

Managing Cookies

You can disable cookies in your browser settings, though this may affect your experience on our website.